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Legal draft

Terms of service

Last updated: 6 July 2026

These terms are a working draft for legal review. They govern access to and use of Job Tracer, including the website, app, customer portals, booking pages, quote links, invoice links, and related services. By creating an account, creating a workspace, accepting an invitation, or using the service, you agree to these terms.

1. The service

Job Tracer provides job management software for trade and field-service businesses. The service may include customer records, job tracking, quotes, scheduling, invoices, payment links, reminders, review requests, automations, reporting, file storage, and integrations with third-party services.

2. Accounts and authority

  • You must provide accurate account and business information.
  • You are responsible for keeping login details secure and for all activity under your account.
  • If you create or administer a workspace for a business, you confirm that you have authority to bind that business to these terms.
  • You are responsible for the users you invite, their permissions, and the data they access or change.

3. Your data

Your business data remains yours. We do not claim ownership of customer records, job records, quotes, invoices, photos, documents, messages, or other content you store in the service. You grant us the rights needed to host, process, transmit, display, back up, and support that data so we can provide the service.

4. Customer information and communications

You are responsible for the personal information and contact details you enter into the service. You must have the right to collect, store, and use that information and to send quotes, invoices, reminders, review requests, SMS messages, emails, and other communications you configure. You must comply with applicable privacy, spam, consumer, and communications laws in the countries where you and your customers operate.

5. Acceptable use

You must not use the service to:

  • break the law or infringe another person's rights;
  • send spam, misleading messages, abusive content, or unlawful marketing;
  • upload malware, harmful code, or content designed to disrupt systems;
  • attempt to access another customer's workspace or data without permission;
  • probe, scan, overload, scrape, reverse engineer, or interfere with the service;
  • misrepresent your identity, business, qualifications, licences, pricing, or services; or
  • use the service in a way that could damage Job Tracer, our users, our providers, or the public.

6. Trials, plans, and billing

  • Plans, features, usage limits, and pricing are shown on the pricing page or in your order flow.
  • Trials may be offered without payment details. When a trial ends, access may be limited unless a paid plan is started.
  • Paid plans are billed in advance unless stated otherwise.
  • Fees are exclusive of GST, VAT, sales tax, duties, bank charges, currency conversion fees, and similar charges unless stated otherwise.
  • You can cancel from your account or by contacting us. Cancellation takes effect at the end of the current paid billing period unless we agree otherwise.
  • Refunds are provided where required by law or where expressly offered by us.

7. Online payments and subscriptions

Subscription billing and optional customer payment links are processed by third-party payment providers. We do not store full card details. Payment provider terms, fees, verification rules, disputes, chargeback rules, and settlement timing may apply.

8. Third-party integrations

The service may connect with third-party products such as accounting, payment, SMS, email, maps, review, analytics, and storage services. Those services are provided by their own operators and may be subject to their own terms, privacy policies, limits, outages, fees, or approval processes. We are not responsible for third-party services, but we will take reasonable care in how we integrate with them.

9. Availability, support, and changes

We aim to keep the service reliable, secure, and useful, but we do not guarantee uninterrupted or error-free operation. We may update, improve, suspend, remove, or replace features. If a material change negatively affects paid customers, we will take reasonable steps to provide notice.

10. Security

We use reasonable security measures to protect the service. You are responsible for strong passwords, appropriate user permissions, device security, and promptly notifying us of suspected unauthorised access or misuse.

11. Intellectual property

We own the service, software, design, branding, documentation, and related intellectual property. You may use the service only as allowed by these terms. If you give us feedback or suggestions, we may use them without restriction or payment to you.

12. Privacy

Our privacy policy explains how we handle personal information. By using the service, you agree that we may process information as described in the privacy policy and as needed to provide the service.

13. Suspension and termination

We may suspend or terminate access if you breach these terms, fail to pay fees, create security risk, misuse the service, or where required by law. Where practical, we will give notice and a reasonable opportunity to fix the issue. Serious security, legal, or abuse issues may require immediate action.

14. Data export after cancellation

Workspace owners may request export of workspace data. After cancellation or termination, we may make the workspace read-only or restrict access. We may delete or de-identify data after a reasonable period, subject to backups, legal obligations, dispute handling, and our privacy policy.

15. Warranties and consumer rights

We provide the service with reasonable care and skill. Except as expressly stated, and to the maximum extent permitted by law, the service is provided "as is" and "as available". Nothing in these terms excludes, restricts, or modifies any rights, guarantees, remedies, or protections that cannot lawfully be excluded under the New Zealand Consumer Guarantees Act, Fair Trading Act, Australian Consumer Law, or other applicable laws.

16. Liability

To the maximum extent permitted by law, we are not liable for indirect, consequential, special, punitive, or loss-of-profit damages, or for loss of revenue, goodwill, opportunity, anticipated savings, or data. To the maximum extent permitted by law, our total liability for claims relating to the service is limited to the fees you paid us for the service in the three months before the event giving rise to the claim. This limitation does not apply where it cannot lawfully apply.

17. Indemnity

You agree to indemnify us against losses, costs, claims, and expenses arising from your unlawful use of the service, your breach of these terms, your workspace content, your customer communications, or your misuse of third-party integrations.

18. Governing law

These terms are governed by the laws of New Zealand, except where mandatory Australian consumer, privacy, or other laws apply. The parties submit to the non-exclusive jurisdiction of the New Zealand courts.

19. Changes to these terms

We may update these terms from time to time. If a change is material, we will take reasonable steps to notify account owners before it takes effect. Continued use of the service after the effective date means you accept the updated terms.

20. Contact

Questions about these terms can be sent to hello@jobtracer.io.